Frequently Asked Questions

What are Rewards?

Every online booking earns you enough points that you can redeem for credit towards another booking or cashback!

What are the different type of rewards?

TravelShack Credit
These give you a specific dollar amount that you can apply to a future booking. May not apply more than $100 in credit towards a single order and not in combination with any other promotions or special discounts. The minimum order amount (pre-tax) that credit can be applied to is $200. Reward points are not earned on credit.

Cash Back
These are for a specific dollar amount returned to you on your credit card used for booking.

How many points will I get?

The amount of points earned is directly tied to the purchase price (more specifically, the subtotal before taxes/etc.), and it varies based on the activity. The exact number of points is shown in the booking form after you select a date and is also shown on the Cart page once you click Book Now. Credit generally comes out to about 10-15% of the (pre-tax) price, whereas cashback comes out to about 5-10%. Note: some activities may be less, notably those with upfront discounts.

When do I receive my rewards?

After you've completed a booking, your earned reward points will be deposited in your account when you receive the official confirmation email (within 1-2 business days, but often immediately). Simply go to the Rewards page to choose your rewards. You must be signed in with your email and password that you created at checkout to see your points balance and redeem.

When do points and rewards expire?

Unredeemed points expire 14 days after the latest activity date you book. For example, if you book a snorkel cruise for December 28 and a luau for January 1, any unredeemed points would expire on January 15.

TravelShack credit expires 1 year after points are redeemed for such credit.