Frequently Asked Questions

What are Rewards?

Every online booking earns you enough points to get a voucher for a free trip gift (food, drink, attraction, rental, and more), credit towards another booking, or cash back!

What are the different type of rewards?

Hawaii Vouchers
These are for specific items or a dollar amount for local businesses in our rewards program that are some of the best in Hawaii, including for meals, products, rentals, and attractions.

TravelShack Credit
These give you a specific dollar amount that you can apply to a future booking. May not apply more than $100 in credit towards a single order and not in combination with any other promotions or special discounts. The minimum order amount (pre-tax) that credit can be applied to is $200. Reward points are not earned on credit.

Cash Back
These are for a specific dollar amount returned to you on your credit card used for booking.

How many points will I get?

The amount of points you earn depends on the activity. It is calculated by taking the activity price subtotal (prior to taxes/fees and any add-ons) and multiplying by the Reward Multiplier. The exact number of points you would earn will be calculated for you and shown on the Cart page once you click Book Now.

When do I receive my rewards?

After you've completed a booking, your earned reward points will be deposited in your account when you receive the official confirmation e-mail (within 1-2 business days, but often in a matter of hours). Simply go to the Rewards page to choose your rewards. Note you must be signed in with your e-mail and password that you created at checkout.

If you select a Hawaii voucher, you will receive it by e-mail within a week of your trip, or within 1-2 business days if you are already in Hawaii. TravelShack Credit can be used on a new booking by making a note at checkout, and it will be applied by our team during processing. Cash Back will be applied to your credit card within 2 business days.

Is there a limit on the number of vouchers I can get?

Each party is limited to 4 item vouchers and 1 dollar voucher per business. A lower maximum may apply for some individual vouchers as indicated.

How do I redeem Hawaii vouchers?

In most cases, you may either print and bring the voucher with you or show it on a mobile device. However, a few specific reward vouchers must be printed to redeem, and these are clearly labeled on our website. Vouchers are redeemable only in person, not for any online purchases.

If I don't use all of the voucher value in a single visit, can I get credit or receive money back?

Vouchers must be used in a single visit and no money will be given for unused portions of a voucher.

Can I give a voucher to someone else?

Yes. However, selling our reward vouchers is prohibited. Note also that each voucher has a unique code preventing a voucher from being used more than once. Cash back and credit are not transferable.

When do points and rewards expire?

Unredeemed points expire 14 days after the latest activity date you book.

The expiration of Hawaii vouchers that points are redeemed for are typically 1 month from the receipt of the voucher, and the expiration date is stated on the voucher.

The expiration of TravelShack credit is 1 year from receipt of credit.